Job Summary:

The iSolved Implementation Manager is responsible for overseeing the technical design, configuration, and deployment of Human Capital Management (HCM) solutions for new clients. This role leads a team of Implementation Specialists and ensures that all projects are delivered on time, within scope, and with a high level of client satisfaction.

Key Responsibilities:

• Lead and manage a small team of Implementation Specialists.
• Oversee the implementation of new HCM and Benefit Services clients.
• Develop and execute project plans to ensure timely and accurate delivery.
• Organize and lead client meetings to facilitate smooth onboarding.
• Collaborate with subject matter experts (SMEs) on topics such as Benefits, COBRA, FSA, POP, and ERISA.
• Troubleshoot and resolve client benefit inquiries and technical issues.
• Ensure client satisfaction prior to transitioning to Customer Service.
• Provide training via on-site, phone, or virtual sessions tailored to client needs.
• Maintain regular communication with clients and internal teams throughout the implementation process.
• Support additional HCM services implementation as needed.

Qualifications:

• Bachelor's degree in a technical discipline or equivalent experience preferred.
• Experience with the iSolved platform is required.
• Proven project management and customer service skills.
• Strong organizational and communication abilities.
• Ability to manage multiple projects and prioritize effectively.
• Technical aptitude with SaaS platforms and payroll systems.
• Experience in a client-facing role with a focus on delivering exceptional service.

Preferred Skills:

• Familiarity with payroll, benefits administration, and compliance topics.
• Understanding of banking systems and NACHA file setup.
• Experience in the PEO industry or working with service bureaus.
• Ability to train clients on system configuration and usage.