Position Summary

The Receptionist/Fulfillment Specialist coordinates general business activities and the needs of Workplace HCM’s clients through courteous and timely service.

The essential functions include, but are not limited to the following:                                                         

• Portraying a positive company image and engaging in professional and friendly communications with customers
• Answering phone calls timely throughout the day and taking detailed messages
• Transferring the client to the correct department for assistance
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Connecting visiting clients to the correct department
• Fulfillment Specialist Responsibilities:
  • Separating Garnishments to be sent separately
  • Reviewing all printed paperwork
  • Counting the checks and verify the information on the checks
  • Preparing the payroll package for delivery through the Courier Service or Mail
  • Operating the Check Sealer Machine and the Postage Machine
• Provide backup for other Specialists/Departments as needed
• Assisting with the maintenance of equipment and supplies
• Other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or GED, or equivalent education and work experience is preferred
• One-year prior office experience preferred
• Excellent oral/written communication skills
• Excellent customer relationship skills
• Excellent client services and technical support skills
• Excellent organization skills
• Ability to multi-task and work independently
• Ability to work in a team environment and take direction from management and supervisors
• Ability to work with different departments
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
• Proficient in Windows based software
• Ability to excel in a fast paced, service-oriented position
• Bilingual (Spanish/English) preferred

Physical Demands and Work Environment

The employee must occasionally lift and/or move up to 50 pounds. 

Medical Benefits

• Single coverage at 100% (Medical/Rx/Vision)
• 401k after 6 months
• Voluntary Dental & Supplemental Insurance Options

Schedule: Monday through Thursday 8:30am - 5pm, Friday 8:30am - 4pm, No Weekends, No Overtime

JOB CODE: Entry Level